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Good for you, good for the planet

What is not in the Wai'Ole personal care products?

Just as we avoid unnecessary transportation of water from A to B, we also refrain from adding unnecessary substances to our products. Therefore, you won't find the following in our products:

  • Microplastics: These tiny plastic particles pollute our oceans, our food chain, and ultimately our health.
  • Parabens: You can enjoy our products without these preservatives, which have been associated with various health issues.
  • Sulfates: We aim to nourish your skin and hair, not dry them out. That's why we don't use sodium lauryl sulfate (SLS) and sodium laureth sulfate (SLES).
  • Artificial colorants: What's the point of adding color if it gets washed away anyway? Moreover, some colorants can cause skin irritation and allergic reactions.

We believe in keeping our products clean and free from these unnecessary additives for the benefit of your health and the environment.

What are microplastics?

The name says it all: super mini plastic particles. They are found in various personal care products such as scrubs, toothpaste and lotions. But they can also be found in cleaning supplies and cosmetics. Microplastics are used to enhance the product's appeal, such as for exfoliation, creating a smooth texture, or as a binding agent.

But here's the problem: Those tiny plastic particles end up in the environment. They are so small that they are not effectively filtered during water purification processes, ending up in our oceans, rivers, and lakes. This is highly detrimental to marine life and can even enter the food chain. As if that wasn't enough, researchers have discovered microplastics in the blood and organs of humans.

Fortunately, at Wai'Ole, we can do something about it. Our products are completely free of microplastics. We don't want any harmful substances in our products. At Wai'Ole, we strive for a cleaner planet while you are enjoying rich and silky foam for your skin, hair, and hands.

Are your products vegan?

Our products are 100% vegan. It means that our products do not contain any animal ingredients and are not tested on animals either. We believe it is important to offer skincare products that are not only good for you but also for animals and the planet.

What should I do with the empty tube?

At Wai'Ole, we don't use disposable plastic. That's why we have packaged our powder refills in glass tubes. You can simply toss the tube into the glass recycling bin, while the cap can be disposed of with metal packaging waste. But wait, there's more! You can also reuse the tube as a cool flower vase or for other creative solutions. Do you have a fantastic idea? Please let us know! We love clever suggestions!

Are the bottles and packaging of Wai'Ole recyclable?

Absolutely! At Wai'Ole, we place great importance on sustainability, so our bottles and packaging are definitely recyclable. We strive to make environmentally friendly choices in all our products, including the packaging.

Our tubes are made of glass, which means you can simply toss them into the glass recycling bin. The cardboard packaging can be placed in the paper recycling bin.

How do I use Wai'Ole?

How do I prepare Wai'Ole personal care products?

It's simple. Within a few steps, you can enjoy rich and silky foam.

  1. Choose your favorite product
  2. Fill the Wai'Ole dispenser with water
  3. Add the powder refill
  4. Shake it well and wait for half an hour
  5. Use it as you normally would
Can I use my own dispenser?

The Wai'Ole dispenser is designed to produce rich and silky foam after mixing the water and powder. This is probably not the case when using a regular soap dispenser.

Can I use Wai'Ole powder without mixing it?

You want to enjoy the silky smooth foam, don't you? That's why we recommend mixing the power refills with water and not applying them directly to your skin.

Do I have to use the entire tube of Wai'Ole powder at once?

For the best mixture of water and powder, use the entire tube at once. This way, you are guaranteed to have the softest foam and the best care for your skin, hair, and hands.

Do I prepare Wai'Ole foam with cold or warm water?

To ensure proper dissolution of Wai'Ole powder, it is best to use lukewarm water. This will give you the best foam, which you can enjoy as quick as possible!

Orders and returns

How much are the shipping costs?

When your order exceeds €25 (NL/BE), we waive the shipping costs. If your order doesn't reach that amount, we offer various options.

Our powder refills are shipped in a compact box that fits through your mailbox. This allows us to keep the shipping costs low (€3 for NL/BE), and you won't need to stay at home to receive the package.

When will my order be delivered?

We strive for prompt processing of your order so that you can expect to receive your purchase within a few business days. If any delays occur, we will inform you in a timely manner. We also keep you updated on the status of your order so that you always know when to expect it.

How can I return a purchase?

At Wai'Ole, we strive to provide you with the best quality and service. However, there may be times when you need to return a product. Don't worry, we understand, and we want to make the return process as simple and easy as possible for you.

You can return your order within 14 days of receiving it for a full refund. Please send the product back in its original packaging and in the same (unused) condition as you received it. The return shipping costs are your responsibility. To initiate the return process, simply contact our customer service. We are here to assist you and provide you with all the necessary information.

Once we receive the returned product, we will refund the purchase amount, including any shipping costs for your order, within 14 days.

Which payment methods are available?

At our webshop, we offer various secure payment methods. You can easily pay with iDEAL, digital wallets such as PayPal and Apple Pay, or your credit card.